Refund policy
Welcome to We Beyond Universe.
We sincerely appreciate your trust in our brand and thank you for choosing to shop with us. Every product we create is thoughtfully designed with attention to quality, craftsmanship, and detail. Our goal is to ensure that every customer enjoys a smooth, transparent, and satisfying shopping experience.
Please read our Return & Refund Policy carefully before making a purchase. By placing an order with We Beyond Universe, you acknowledge and agree to the terms outlined below.
---
1. Our 14-Day Return Policy
We offer a 14-day return window from the date your order is successfully delivered.
If you are not completely satisfied with your purchase, you may request a return within 14 calendar days of receiving your order, provided that the product meets all of the eligibility requirements described in this policy.
Return requests submitted after the 14-day return period may not be accepted.
---
2. Return Eligibility
To qualify for a return, the product must meet all of the following conditions:
- The item must be unused, unworn, and unwashed.
- The product must be in its original condition.
- All original tags, labels, and packaging must remain intact.
- The product must not show any signs of wear, washing, damage, alteration, or misuse.
- The product must be free from perfume, deodorant stains, makeup marks, pet hair, smoke odor, food stains, or any other signs of use.
- A valid proof of purchase or order confirmation must be provided.
Products that do not meet these conditions may not qualify for a return or refund.
---
3. How to Request a Return
To initiate a return, please contact our Customer Support team by emailing:
support.webeyonduniverse@gmail.com
Please include the following information in your email:
- Your full name
- Order number
- Registered email address
- Product name
- Reason for the return
- Clear photographs of the product (if applicable)
Once your request has been reviewed and approved, our support team will provide detailed instructions for returning your order.
Please note that returns sent without prior authorization from We Beyond Universe will not be accepted.
---
4. Product Inspection
Every returned product undergoes a quality inspection after it reaches our facility.
Our inspection team verifies that the product satisfies all return conditions mentioned in this policy.
If the returned product fails our inspection due to signs of wear, washing, damage, missing tags, missing packaging, or any other condition that makes it ineligible for return, the return request may be declined and the product may be shipped back to the customer.
---
5. Damaged, Defective or Incorrect Products
We take great care while packing every order. However, if you receive:
- A damaged product
- A manufacturing defect
- An incorrect item
- An incorrect size sent by our team
Please notify us within 48 hours of delivery by emailing:
support.webeyonduniverse@gmail.com
Your email should include:
- Your order number
- Clear photographs of the product
- Images of the shipping package (if applicable)
- A brief explanation of the issue
After reviewing the submitted information, we will determine the most appropriate resolution, which may include a replacement, exchange, store credit, or refund where applicable.
---
6. Items That Are Not Eligible for Return
To maintain product quality and hygiene standards, we cannot accept returns for:
- Products that have been worn or used.
- Products that have been washed.
- Products that have been altered or modified.
- Products without original tags or packaging.
- Personalized or custom-made products.
- Gift cards.
- Promotional giveaway items.
- Final sale or clearance products unless they are received damaged or incorrect.
For hygiene and quality assurance, any product showing visible signs of use will not qualify for a return.
---
7. Refund Policy
After your returned product is received and successfully passes our quality inspection, we will notify you regarding the status of your refund.
If your return is approved, the refund will be processed to the original payment method used while placing the order.
Refunds are generally processed within 7–10 business days after approval. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
If you have not received your refund after 15 business days from the approval date, please contact us at support.webeyonduniverse@gmail.com for assistance.
---
8. Payment Policy
We Beyond Universe currently operates on a 100% prepaid payment model.
We do not offer Cash on Delivery (COD) and do not accept cash payments under any circumstances.
All orders must be fully paid at the time of checkout using the payment methods available on our website.
Since all purchases are prepaid, approved refunds will only be issued to the original payment method used during checkout.
---
9. Colour Variation Disclaimer
We strive to display our products as accurately as possible.
However, slight differences in color may occur due to screen brightness, mobile displays, monitor settings, photography, and lighting conditions.
Such minor color variations are considered normal and shall not be treated as manufacturing defects or valid reasons for requesting a return or refund.
---
10. Right to Refuse Returns
We Beyond Universe reserves the right to refuse any return request if:
- The return request is submitted after the 14-day return period.
- The returned product does not satisfy the eligibility requirements mentioned in this policy.
- The product has been intentionally damaged or misused after delivery.
- False or misleading information has been provided during the return process.
Each return request is reviewed individually to ensure fairness for both our customers and our business.
---
11. Policy Updates
We Beyond Universe reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically before making a purchase.
---
12. Contact Us
If you have any questions regarding this Return & Refund Policy or require assistance with a return or refund request, please feel free to contact our Customer Support team.
Customer Support Email:
support.webeyonduniverse@gmail.com
We sincerely thank you for choosing We Beyond Universe. Your trust means everything to us, and we remain committed to providing premium products, transparent policies, and exceptional customer service.