Shipping policy

Welcome to we beyond universe 

 We are committed to delivering your orders safely, efficiently, and as quickly as possible. This Shipping Policy explains our shipping method, estimated delivery timelines, shipping charges, and other important information related to the delivery of your purchase.

By placing an order with We Beyond Universe, you agree to the terms outlined in this Shipping Policy.

Shipping Method

Standard Shipping

  • Estimated Delivery: 10–12 Business Days
  • Shipping Charge: FREE

All orders are shipped through our Standard Shipping service. We strive to deliver your order within the estimated delivery timeline of 10–12 business days.

Delivery Timelines

The delivery timeline mentioned above is an estimate.

Actual delivery may vary depending on factors such as:

  • Customer location
  • Courier partner operations
  • Weather conditions
  • Public holidays
  • Remote serviceable areas
  • Government regulations
  • Unexpected logistical delays
  • Events beyond our reasonable control

While we work closely with our logistics partners to ensure timely deliveries, delivery dates cannot be guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with tracking details via your registered email address or mobile number (where applicable).

You can use the provided tracking information to monitor the status of your shipment until it reaches your delivery address.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and other delivery details are accurate before placing your order.

We Beyond Universe is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

Delivery Attempts

Our courier partners may attempt delivery more than once if the first delivery attempt is unsuccessful.

If a package is returned to us due to an incorrect address, repeated unsuccessful delivery attempts, or refusal to accept the shipment, additional shipping charges may apply before the order can be shipped again.

Shipping Availability

We currently ship to serviceable locations supported by our logistics partners.

Delivery availability may vary depending on your PIN code and courier service coverage.

Delays Beyond Our Control

Although we strive to deliver every order within the estimated delivery period, certain circumstances beyond our control may result in delays, including but not limited to:

  • Natural disasters
  • Floods
  • Heavy rainfall
  • Earthquakes
  • Political disturbances
  • Government restrictions
  • Transportation disruptions
  • Public emergencies
  • Courier operational issues

In such situations, we appreciate your patience and understanding while we work with our shipping partners to deliver your order as quickly as possible.

Damaged or Missing Packages

If your order arrives damaged, appears tampered with, or if any item is missing, please contact our Customer Support Team within 48 hours of delivery.

Please include:

  • Your Order Number
  • Clear photographs of the package and product
  • A brief description of the issue

Our team will investigate the matter and provide an appropriate resolution.

Customer Support

If you have any questions regarding shipping, delivery, or your order status, please contact our Customer Support Team.

We Beyond Universe

Customer Support Email:
support.webeyonduniverse@gmail.com

Thank you for choosing We Beyond Universe. We appreciate your trust and are committed to delivering every order with care, reliability, and exceptional service.